Refund policy

The 60-day money-back guarantee

If Rhea isn’t for you, tell us within 60 days of your first payment and we refund your subscription in full, with no questions asked. It applies at every size, from one store to thirty. It covers everything you paid Rhea for the subscription in those 60 days (the first annual payment or annual invoice, the first monthly payments), and it can be used once per organization. An organization that started on a paid pilot before Rhea retired the pilot gets its pilot refunded in full the same way.

What it doesn’t cover. The guided setup fee, if you chose guided setup, isn’t refundable: it pays for the hours we spend with you, which are spent whether or not you stay. Fees a payment partner kept aren’t Rhea’s to refund either (for example Stripe’s fee on a bill you paid from Rhea). Sales tax collected on a refunded payment is refunded with it.

The free trial

Every organization, whatever its size, can start with a 7-day free trial, without a payment method. Nothing is charged during the trial, so there is nothing to refund: if you don’t add a payment method, the trial simply ends and the app becomes read-only (nothing is deleted). If you add one and the subscription starts, the 60 days of the guarantee count from that first payment, not from the start of the trial.

Groups of 4 or more stores

The same trial, the same guarantee and the same optional guided setup, plus a named contact at Rhea and annual invoices you can pay by bank transfer (ACH). A refund of an annual invoice under the guarantee goes back to the bank account it came from. Rhea no longer offers a paid pilot.

Guided setup

Guided setup is optional on every plan: $199 plus $49 a store, once, invoiced when you subscribe. We believe Rhea is easy to set up yourself, and the app walks you through it; choose guided setup only if you’d rather we do it with you. The guided setup fee, if you chose guided setup, isn’t refundable.

After the guarantee

You can cancel at any time on Setup → Billing in the app, and the subscription stops at the end of the term you paid for; the rest of the term isn’t refunded, except as the law requires or a signed order form says. A store you remove stops being billed at your next renewal. A store added by mistake and removed within 7 days isn’t billed: tell us and we credit it. If Rhea ends the service as a whole, or a change to the subprocessor list or the terms makes you leave, we refund the unused part of what you paid.

How to ask

Email sales@rheafi.com from an owner’s address, with your organization’s name. You don’t have to say why. We confirm within 2 business days, cancel the subscription at once, and send the refund back the way you paid within 10 business days; a bank debit (ACH) refund can take your bank a few more days to show. The app stays open read-only for at least 30 days after the refund so you can download your books; to have your data deleted, an owner asks on Setup → Your data.

Contact

Questions about this policy: sales@rheafi.com, or (707) 394-5086.